Today I’m talking about how customer service is queen with Catherine Hildner. We have a great conversation about why customer service is important, what it looks like in our businesses, and how we can set everything up to be really customer focused. Catherine talks about her experience with both good and bad clients and how she has evolved her customer service over time. We also talk about how you create a one-of-a-kind experience without spending a lot of money. I suggest you go check out the Customer Service 101 Hack Sheet she references at the end of the episode – there will be a link to that in the show notes.
Connect with Catherine:
Catherine Hildner is the creator, designer and heart and soul behind Kitty Meow: A Creative Boutique. At Kitty Meow you can shop beautifully designed paper goodies based on your mood, witty or sweet. Whether you're looking for something witty and even a little rude, or prefer sweet sentiments, she's got you. Catherine is also a wife, mother, anchor-loving philanthropist, and Customer Service Queen.
The most important parts of having good customer service
How you can set up your business to serve your customers well
Owning up to your mistakes and celebrating your wins
Saying no to potential clients who aren’t a good fit
Breaking up with a bad client
How you can create a one-of-a-kind experience without spending a lot of money
Customer service when you have employees or contractors working for your business
Create a set of systems and processes for on-boarding customers
Find thoughtful details to include in your customer service
Own up to your mistakes with your customers